Max VPN is offered as a free service. This page explains what information we collect when you use the app, how we use it, and the choices available to you. We take the protection of your data seriously, and this policy is meant to give you a clear, honest picture of our practices.
"Personal data" means any information relating to an identified or identifiable individual, as defined under applicable data protection laws.
1. Information We Collect
1.1 Information You Provide
Account details. If the app offers optional account creation, we may collect a username, email address, and password.
Support communications. If you contact us for help, submit feedback, or fill out a form, we collect whatever details you choose to share, such as your email address and the content of your message.
1.2 Information Collected Automatically
Usage data. General information about how the app is used, such as session length and approximate bandwidth consumption, so we can maintain service quality.
Device data. Device model, operating system version, app version, and general network information (such as carrier or ISP name), used to keep the app compatible and to fix bugs.
Diagnostic data. Basic technical details about requests made to our servers, such as timestamps and error codes, used only to keep the service running smoothly.
Advertising identifier. A resettable ad ID (e.g., Google Advertising ID) used by our ad partners to show and measure ads.
1.3 What We Do Not Collect
Max VPN does not keep logs that could tie your identity to your online activity. Specifically, we do not record:
Browsing history, traffic destinations, or DNS queries
The actual content of your data traffic
Your real IP address, your assigned VPN IP address, or connection timestamps in a way linked to your identity
Because none of the above is logged, we are simply unable to tell which sites you visited, when you connected, or what your original network address was.
1.4 Information from Third Parties
If the app allows sign-in through a third-party account (such as a Google account), that provider may share limited profile information with us, subject to your own privacy settings on that account.
2. How We Use Your Information
To operate and support the service — for example, using bandwidth and session data to keep the VPN running as intended, and diagnostic data to fix issues you report.
To connect you efficiently — using general location or network signals to route you to a fast, nearby server.
To communicate with you — replying to support requests or sending important service updates.
To improve the app — analyzing aggregated, non-identifying usage trends to guide future updates.
To show advertising — Max VPN's free tier is supported by ads; your VPN browsing activity itself is never used for ad targeting.
To prevent abuse and fraud — monitoring for security threats or misuse of the service.
To meet legal obligations — where required by applicable law or valid legal process.
3. Who We Share Information With
We do not sell personal data. Limited information may be shared only in the following situations:
With your consent or at your direction.
With trusted service providers who help us run infrastructure, process analytics, or serve ads, bound by confidentiality obligations.
With a successor entity in the event of a merger, acquisition, or sale of assets.
In aggregated or de-identified form for internal research.
When required to comply with a law, regulation, or valid legal request, while still upholding our no-activity-logging commitment for VPN usage.
3.1 Advertising Partners
Ads shown in Max VPN are served through third-party advertising networks, including Google AdMob. These partners use software development kits (SDKs) integrated into the app to deliver and measure ads.
4. Tracking Technologies
Max VPN relies on the following third-party services, which may independently collect certain technical data:
VPN Service permission — needed to establish and maintain the secure VPN tunnel.
Network state access — needed to detect connectivity changes and keep the VPN connection stable.
6. Security & Data Retention
We apply reasonable administrative, technical, and organizational safeguards to protect the data we hold. We retain information only for as long as needed to provide the service or as required by law, and no longer.
7. Your Rights and Choices
You may reset or opt out of your advertising identifier through your device's settings.
If you are a California resident, you have the right under the CCPA to opt out of the sale of personal information; Max VPN does not sell personal data.
You may request access to, correction of, or deletion of any personal data you have provided to us by contacting us below.
You can uninstall the app at any time to stop all further data collection tied to it.
8. Children's Privacy
Max VPN is not directed at children under the age of 13, and we do not knowingly collect personal information from them. If we learn that a child under 13 has provided personal data, we will delete it promptly.
9. Changes to This Policy
We may revise this Privacy Policy from time to time. Updates will be posted on this page along with a new "Last updated" date. Continued use of the app after changes take effect constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: